Systems and Organizations

Organisation

Flow of information

Definition

1. Lewis H Haney: is a harmoneous adjustments of specialised parts for the accomplishment of common purpose
2. Louis A Allen: process of identifying and grouping the work to be performed, defining and delegating the responsibility, establishing the relationship for the purpose of enabling the people to work most effectively together to accomplish the objectives
3. Grouping of activities and resources in a logical fasion

Types

• Formal
  • Structure of roles are formally organised
  • Most effective in decision making, use of resources, focussed
• Informal
  • Organisation that helps to accomplish the objectives in a indirect way
  • Eg: Situational leadership, Playing chess during lunch hours

Benefits

1. vision
2. planning
3. communication
4. logical flow of work activities
5. avoid conflict
6. effective decision making
7. Relationship
8. focus

Information Flow in Organization

• Model information flow
  • Operational level
  • knowledge level
  • management level
  • Strategic level
• Types of Information System
  • TPS: Transaction processing system
    • at operational level
    • computarised
  • KWS: Knowledge work systems
    • Office automation systems
    • Documentation
  • OAS: Office automation systems
    • documents, schedules
    • clerical
  • MIS: Management Information System
    • Integrated user-machine system for proving operations, support and decision making
    • communication, coordination, control analysis and visualisation
    • Characteristics
      • serves at planning level
      • works on existing data
      • inflexible
      • analytical and helps in decision making
      • stable
      • lengthy
  • DSS: Decision support Systems
    • uses: Decision making
    • More sophisticated analysis
    • provide users flexibility
    • controls the whole process
  • ESS: Executive support systems
    • used by senior executives
    • Decision making
    • at strategic level